Question 1

What's the first step?

Accepted Answer

Schedule a 30-minute discovery call. We'll learn about your business and you'll learn how we might help. No pressure, no commitment.

Question 2

How long does implementation take?

Accepted Answer

Typically 4-8 weeks from kickoff to launch. Simple configurations can go live faster, while highly customized solutions may take longer.

Question 3

Do you offer demos?

Accepted Answer

Yes! During your discovery call, we can show you the platform and how it might work for your specific business.

Question 4

How does pricing work?

Accepted Answer

We offer a one-time fixed price for your custom platform - no monthly subscription fees. The price is based on your business needs and the level of customization required.

Question 5

Are there ongoing fees?

Accepted Answer

Your first year of support is included free. After that, optional monthly support packages are available if you need ongoing assistance, updates, or new features.

Question 6

What's included in the price?

Accepted Answer

Everything: platform development, customization, integrations, training, and one full year of support. We don't nickel-and-dime you.

Question 7

Can I migrate my existing data?

Accepted Answer

Yes! We handle data migration as part of the launch process. We'll extract data from your existing systems and ensure a smooth transition.

Question 8

What integrations are available?

Accepted Answer

We build custom integrations to connect with your existing tools - accounting software, payment processors, communication tools, and more.

Question 9

Is there a mobile app?

Accepted Answer

Yes, we offer mobile apps for both your team (provider app) and your customers (customer app), all white-labeled with your branding.

Question 10

What support is included?

Accepted Answer

Your first year includes a dedicated account manager, priority support, and quarterly check-ins. After the first year, optional support packages are available.

Question 11

How do I request new features?

Accepted Answer

Through your account manager. Feature requests are prioritized based on your needs, and we'll give you honest timelines.

Question 12

What's the response time?

Accepted Answer

Most support requests get a response within a few hours during business hours. Critical issues get immediate attention.

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